IT Dispatch & Adhoc Services

Aibase provides reliable onsite and remote IT support across the UK and Europe, delivered through a certified field engineer network. We support ad-hoc incidents, scheduled visits, and project rollouts with central coordination and SLA-driven delivery. Whether you need desktop / EUC support, IMACD, break-fix, laptop refresh programs, or datacentre hands & eyes, we dispatch quickly, work to clear documentation standards, and keep you informed from assignment to closure.

Onsite IT field engineer dispatch

Ad-hoc and project-based coverage for deskside, devices, network, and site support.

Desktop / EUC (IMACD & break-fix)

Install, move, add, change, and incident break-fix for end-user environments.

Network & Datacentre hands & eyes

Patching, cabling, rack/stack, hardware swaps, and guided troubleshooting onsite.

Central coordination & SLA delivery

One point of contact, scheduling, status updates, and consistent reporting.

IT Dispatch Services (UK & EU)

We deliver fast, consistent dispatch for incidents and projects across the UK and Europe through a strong bench of certified engineers. From single-site visits to multi-country deployments, Aibase provides end-to-end coordination, onsite execution, and clear reporting.

Field Engineer Network

200+ certified IT engineers available across the UK & Europe for ad-hoc and contract assignments.

Onsite Support

Installation, configuration, and troubleshooting of desktops, laptops, printers, servers, and network devices.

Remote Assistance

End-user support, incident resolution, and system monitoring via secure remote tools.

Cloud & Infrastructure Support

Microsoft 365, Azure AD, Intune, Autopilot, and cloud migration assistance.

Network & Datacentre Services

Network setup, patching, cabling, hands & eyes, hardware swaps, and rack/stack services.

Project Deployments

Laptop refresh, site migrations, rollout projects, and pan-European dispatch coverage.

Desktop / EUC Support Services

OS Support

Installation, configuration, and troubleshooting for Windows and macOS, including updates and patching.

Hardware Support

Desktops, laptops, printers, and peripherals: install, configure, troubleshoot, and replace.

Software Installation

Microsoft Office suite installation & configuration, plus troubleshooting common application issues.

IMACD & Rollouts

Device refresh and rollout projects: staging, deployment, user handover, and post-deploy support.

Networking & Remote Support

Our engineers can support core networking basics and security tooling while working onsite or through secure remote access. We help you stabilize incidents quickly and keep users productive.

  • Networking basics: Troubleshooting and configuring TCP/IP, DNS, DHCP; wired and wireless network configuration and fault-finding.
  • Security: Configuration and troubleshooting of antivirus and antimalware tools.
  • Remote support: Tool-based troubleshooting and resolution using TeamViewer, Remote Desktop, AnyDesk, and similar platforms.

SCCM & Intune Services

We support Microsoft endpoint management implementations and operations, including setup, deployment, patching, inventory, and reporting.

SCCM Setup & Configuration

Installation and initial configuration of SCCM aligned to your environment and deployment approach.

Software Deployment

Creating and deploying applications and packages with repeatable processes and documentation.

OS Deployment (OSD)

Capturing and deploying OS images using SCCM, including task sequences and driver handling.

Patch Management

Configuring and deploying updates, plus monitoring and reporting on update compliance.

Client & Inventory Management

Client health troubleshooting, hardware/software inventory setup, and customized inventory reports.

Intune Setup & Enrolment

Initial configuration and device enrolment support for Windows and macOS (including Autopilot where required).

Other Solutions We Support

  • Cloud Services and Solutions
  • Cybersecurity Solutions
  • DevOps Solutions
  • IT Automation Solutions
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Frequently Ask Question?

IT dispatch is the process of sending certified engineers onsite to resolve incidents, perform installs, complete IMACD tasks, or deliver project rollouts—managed centrally with clear updates and reporting.

We provide coverage across the UK and Europe through our field engineer network, supporting both single-site dispatch and multi-country rollouts.

Yes. We provide onsite troubleshooting and installations, and we can also deliver remote assistance using secure tools such as Remote Desktop, TeamViewer, and AnyDesk depending on your policies.

We support SCCM and Intune setup, software deployments, OS deployments (OSD), patch management, client troubleshooting, inventory, and reporting, including device enrolment for Windows and macOS.